BPI Requirements of Process Customers – Examples

The following are examples of Process Customers. These examples are from previous methodologies and do not represent actual engagement results. They are provided to assist the practitioner in identifying and communicating requirements of process customers

Example: customer service requirements

Example: analysis of what railroad customers value

The following are three examples that practitioners have used to identify and communicate requirements for process customers.

An example of a survey results that were used to identify and communicate customer requirements for a cellular phone provider.

An example of survey results that were used to identify and communicate customer requirements for a manufacturing company.