BPI Key Performance Indicators – Examples

Example of measures and metrics that can be used as Key Performance Indicators.

		GENERAL
		Internal–Process	External–Performance
	Quality Performance	Estimated/Actual Goals Rework	Performance Durability Aesthetics (color, texture, smell, etc.) Ergonomics After Sale Service	Value added User     friendly service Customer satisfaction Competence
	Timeliness	Estimated/Actual Time Productivity–Output/Input	Delivery Time Response Time Cycle Time	Delivery     Time Response Time Cycle Time
	Cost Dollars Resources Peoples Materials	Financial–Actual Budgeted Productivity–Output/Input Efficiency–Estimate/Actual	Development Cost Production Cost Overhead Costs Purchase     Price Operation Cost Maintenance Cost	Service Price Overhead Costs Rework Costs Value/Expectations
	Quantity	Estimated/Actual	% Delivered	% Delivered
		MANAGERS	ULTIMATE END USERS