Business Process Improvement Overview

BPI Summary

In the previous 62 Blogs I presented a walkthrough  of a complete Business Process Improvement Cycle. The eight delivery phases provide a framework for a high-level project plan and form the basis for delivering a continuous business process improvement cycle within an Enterprise. The activities in the above diagram are colour coded to define responsibilities as shown in image below:

In future Blogs I will expand upon this method and provide more information on the techniques and frameworks used to support the activities and tasks within this Method.The table below summarises the phases and the key activities and are colour coded in according to the phase they fall in:

No	Phase	Activity
1	Arouse - Phase 1	Case for Change
2	Envisage - Phase 2	Mobilisation Plan
3		Internal Organisational Overview
4		Business Position
5		Holistic Business Model
6		Readiness for Change Assessment
7		Sponsorship Role Map
8		(Confirmed) Business Vision
9	Focus - Phase 3	Communication Plan
10		Critical Success Factors
11		Key Performance Indicators
12		Stretch Targets
13		Shared Values and Guiding Principles
14		Focus Areas
15		Requirements of Process Customers
16		As-Is Process Assessment
17		As-Is Technology Assessment
18		As-Is Human Resource Assessment
19		Quick Wins
20		Priority Opportunities
21		Design Charters
22	Design High Level - Phase 4	Best Practice Comparisons
23		To-Be Process Model
24		To-Be Technology Architecture
25		To-Be Human Resource Model
26		To-Be Measurement Dashboard
27		To-Be Validation
28		Information Technology System Requirements
29		Hardware Selection/Software Selection (Package Software)
30		Business Case
31		Migration Human Resource Strategy
32		Migration Plan
33	Design Detail - Phase 5	Detailed Process Descriptions
34		Technical Specifications
35		Organisation Structure
36		Delineation of Roles/Responsibilities
37		Workforce Numbers and Cost
38		Portrait of Desired Behaviors
39		Competency Needs Assessment
40		Physical Infrastructure Requirements
41		Policy/Regulation Changes
42		Committed Project Results and Budgets
43	Build - Phase 6	Package Software Modifications
44		Custom Software Development
45		Implementation Pilots
46		Information Technology Operations Guide
47		Process/User's Manual
48		Information Technology Testing
49		Position/Competency Profiles
50		Learning Strategy and Materials
51		Measurement System
52		Facility Layout/Construction
53		New/Revised Policies
54		Data Migration
55		Performance Support and Recognition
56		Acceptance Test
57		Implementation Plans
58	Implement - Phase 7	Business Solution Roll-Out
59		Performance Feedback
60		Learning Programs
61		Support Infrastructure
62	Enhance - Phase 8	Continuous Improvement Program