Phase 8 of the BPM Project Delivery Plan - Enhance

Phase 8 Enhance

The goal of the Enhance phase is to put in place mechanisms to ensure that performance improvements resulting from the BPI program are sustained over time and ultimately lead to opportunities for additional performance gains.  By training small teams responsible for identifying and initiating ongoing improvements, the company will initiate an effort to make continuous performance improvement an integral part of the organisational culture.

Although this phase is ongoing, demonstrable results will occur on a number of fronts, including the successful completion of continuous improvement projects, as well as consistently improving results in customer and employee satisfaction surveys. The Program Office activities focus on client relationship management, identifying opportunities to further enhance the client’s business performance.  Senior management will recognise that continuous performance improvement is an initiative that must be supported on an ongoing basis and will set the foundation for the “awakening” to the next BPI initiative.

Continuous Improvement Program

1. Conduct interviews to determine potential focus areas for continuous improvement.
2. Draw up the elements of the Continuous Improvement Plan.