Phase 7 of the BPM Project Delivery Plan - Implement

Phase 7 Implement

The objective of the Implement phase is to set in motion across the company the full suite of process, technological and social changes that have been designed and built. Implementation begins when the targets of change begin experiencing the impacts and are expected to adopt the new state.  There are a wide range of activities being completed by implementation teams in this phase such as equipment installation, employee training, issue documentation/resolution, and managing compliance to new processes and policies.

Upon completion of this phase, the planned business solutions will be operational across the organization and employees will have been fully trained.  Staff will be configured under the revamped organizational structure and will respect the revised policies that govern their work duties.  The employees will see and feel the benefits and senior management will declare that the expected results from the BPI program have indeed been achieved.  

The Program Office acts as a “War Room”, coordinating and controlling all implementation  events.  Daily progress is monitored against Implementation Plans.  Benefit tracking and Performance Feedback are in place to measure the learning curve and performance improvements against established timelines of the Migration Plan.

Business Solution Roll-Out

1. Prepare installation site.
2. Conduct pre-implementation awareness and technical training, if required.
3. Install/ test business solution components, and complete pre-implementation training.
4. "Go-live" with the new business solution.
5. Discontinue obsolete aspects of the old approach and IT system.
6. Complete post-installation activities.
7. Obtain client agreement that installation and roll-out activities are now complete.

Performance Feedback

1. Review performance information of newly implemented system.
2. Analyze performance information and take appropriate actions.

Learning Programs

1. Pilot test the learning design with a representative group of participants.
2. Ensure all facilitators are briefed, well experienced and have the documentation.
3. Provide coaching support for facilitators.
4. Provide a full set of marketing materials that specify the benefits of the programs.
5. Offer administration support by organizing facilitators and materials.
6. Follow through and report the results of all evaluations.
7. Establish a process for review and updating of the Learning Strategy and Materials.

Support Infrastructure

1. Conduct workshops to determine the requirements for the Support Infrastructure.
2. Define responsibilities and institute programs for the support infrastructure.