Business Process Improvement Delivery Plan

It helps when implementing a BPM project to have a delivery framework; it accelerates the planning phase and serves as a checklist to make sure nothing is missing. I came the framework below whilst working for KPMG Consulting which I refer when working on BPM projects. It has eight distinct phases with deliverables defined in each phase. You will notice also the deliverables are colour coded to indicate responsibilities within the project team. The eight phases are depicted in the insert as a continuous cycle with the output of the Improve phase feeding the Stimulate phase.

There are essentially three major terms used when engaging on a Business Process Project and these are:

·         Deliverables - The diagram above lists the deliverables in each phase with falling four categories;

o   Process Management

o   Information Management

o   Change Management

o   Human Resources

·         Techniques – These are methods used to achieve the deliverables an example is the Business Entity Diagram and Value Chain, discussed in an earlier Blog, to define the Holistic Business Model

·         Achievements – This is the final goal or completion of the defined Milestones.

The Purpose of the Eight BPM Phases:

1.       1. Arouse– Used to Kick Off the project and for the Management Team explain motivate the team by explaining the reason for investing in the project and their expectations .

2.       2.Envisage – Provides the means to develop a common content and understanding (between CEO, senior management and the consultant) of the organisation, its current challenges and its future direction.

3.       3. Focus - Identify the major opportunities for performance improvement that are associated with existing processes, technology and human resources.

4.       4. High Level Design - Develop a portrait of how the client organization will conduct business in the future

5.       5. Detail Design - Design the details and understand the consequences to the organisation of implementing the preferred “To-Be” business solution.

6.     6. Build - Construct and test all outputs of key components of the business solution.  To build an infrastructure capable of supporting the “To-Be”  processes

7.       7. Implement - Set in motion across the company the newly built processes, technological and social changes that have been designed and built.

8.       8. Improve - To establish mechanisms to ensure that performance improvements resulting from the BPM programme are sustained over time and ultimately lend to opportunities for additional performance gains.

I want to stress this is only a framework and although I use this as starting point depending on the organisation and the project scope I will vary the sequence and eliminate some deliverables.  I have attached a list of possible BPM deliverables as a reference.