BPI Technique - Quality Function Deployment - QFD
Description
Translation of customer requirements into lower level design requirements (e.g. process requirements) through the use of the “House of Quality” matrix.
When to Use
- Quality Function Deployment is most typically utilized during the design of new processes in the “To-Be” Process Model deliverable but can also be useful during the creation of the “To-Be” Measurement Dashboard in identifying how processes should be measured.
Approach
- Through the iterative use of the “House of Quality” matrix, QFD allows for customer requirements to be translated into actionable items in production, process planning and in manufacturing production:
QFD can also be in a similar manner as an effective planning tool for translating company objectives into strategies for departments or divisions:
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