Project Termination Process T900

T900 - Update Application Software Implmentation Project Materials

DEFINITION

Subject to any agreed confidentiality requirements, information gathered during the project is fed back to the Organisation Global Support Unit and package-specific support and liaison desks for use in future engagements.

SUMMARY

Consultant has outstanding strengths in the field of package-focused business solutions, and, in particular, in the selection and implementation of packages.  This can only be maintained if the project practitioners regularly feed back their experiences, information gathered and ideas for further improvements.  It is normal practice, therefore, to identify relevant information and send it to the Organisation Global Support Unit and package-specific support and liaison centers such as the International Competence Centre so that it may be used for reference during other engagements.

PATH PLANNING GUIDANCE

This process is normal practice unless forbidden by the confidentiality requirements of the client organisation.

DEPENDENCIES

Prerequisites (Finish-Finish):

• all other  tasks

Dependent procedures (Finish-Finish):

• (end of project)

RECEIVABLES

• key project deliverables

DELIVERABLES

• Updates for Consultant tools and materials
• General information relating to package-focused systems solutions

TOOLS

• Organisation Global Support Unit
• International Competence Centre

DETAILED DESCRIPTION OF TASKS

Consultant has an outstanding reputation and capability in package-focused systems.  This is maintained by constant feedback from project practitioners worldwide.

The Organisation Global Support Unit is a worldwide focal point for this information.  It acts as:

• a repository for information, in particular, information concerning packages and their vendors,
• a networking facility which can identify specialists and sources of specialist information concerning packages,
• a distributor of materials, such as the methodology and tools.
• an organiser of Software Implementation Practices training worldwide.

• a repository for information on the Application Software and its product lines,
• a networking facility which can identify specialists and sources of specialist information concerning the Application Software implementation,
• a distributor of materials, such as the Application Implementation methodology and the Manager tool
• an organizer of Application Software training worldwide.

At the end of the project, all relevant information may be fed back to the appropriate support centre(s) for consideration and consolidation (unless it has already been submitted at the end of previous segments).  Information should be submitted unless it is subject to any confidentiality agreement or where its communication might in some other way be considered improper practice.  This information may include:

• details about the engagement for use in Consultant’s qualification statements and summaries of relevant experience (including whether the client has authorized the use of their name in our references and case studies),
• where the engagement has been notable in terms of its achievements or context, it may be appropriate to invite the client to participate in the preparation of a case study - an account of the project intended for general publication to other prospective clients, normally including background information and quotes from the client management,
• detail of Consultants’ experience and specialities as developed further during the project,
• latest information regarding the packages and vendors, for example:
• functionality - new features or detailed descriptions,
• full copies of responses, completed Requirements Matrices etc,
• pricing in different regions of the world,
• support capabilities per country,
• vendor statistics, eg current staffing, locations, Research & Development, accounts, etc
• contact details per country,
• spare copies of manuals or training materials
• Comments, observations, problems and issues based on consultants’ experiences with implementing the systems, e.g.
• extent to which systems matched the vendors’ claims,
• standard of help and support from the vendor,
• particular problem areas in achieving client organisation’s desired functionality
• performance issues
• “bright ideas” - ie novel solutions that were devised by the team and might be of use in other projects,
• new tools or materials developed,
• new or revised Requirements Matrices, customized for a new market segment, environment or language,
• information concerning the project planning and estimates, for example:
• path plan
• segment plan, actual against planned/budgeted
• significant unexpected issues that impacted upon the project plan or upon the planned scope and benefits,
• ideas for additions or improvements to Application Software Implementation Process, for example
• new processes
• new tools
• new examples
• new guidelines.