Project Delivery Process D895

D895 - Conduct Final Operations Review

DEFINITION

A final review that the operations staff is ready to take control of the system and that they accept the system as delivered to them.

SUMMARY

The purpose of this activity is to conduct a final review with Operations staff regarding the readiness of operational facilities and procedures such as:

• Jobstream narratives
• Schedules and priorities
• Job setups
• Network procedures
• File cataloguing
• Backup and recovery
• Resolution of any pending issues and open scheduling questions
• Distribution of forms, manuals, and procedures.

PATH PLANNING GUIDANCE

This process is optional.  Operational readiness can be reviewed and agreed as part of the decision to go live (Process D900).

DEPENDENCIES

Prerequisites (Finish-Finish):

• Prepare and instigate operators’ instructions, procedures and manual (D720)
• Plan, prepare and conduct operations training (D770)
• Plan, prepare and conduct technical tuning and volume testing (D810)
• Define, plan and agree handover / cutover (D830)

Dependent procedures (Finish-Finish):

• Decision to go live (D900)

RECEIVABLES

• Operations documentation and procedures
• System documentation and procedures
• Installation standards and procedures
• System Handover Plan (D830)

DELIVERABLES

• Operations Staff System Final Review

TOOLS

DETAILED DESCRIPTION OF TASKS

This task is the final review before going live by the operation staff.  Most aspects will already have been reviewed and accepted during earlier processes. In this process, it is ensured that all necessary aspects have been completed to a reasonable level and are accepted by Operations staff.  Note that acceptance does not require perfection.  In many situations it is reasonable to go live with known deficiencies provided that these do not impact upon the overall business solution and do not impose unreasonable risks.

The review may include the following:

• format and sample of all reports generated from Operations,
• agree and approve all Operations procedures,
• agree and approve the format of all charts, diagrams and any other relevant information in which operation will be reporting on,
• agree and /or recommend additional procedures, activities or documentation necessary to accomplish a successful production cutover,
• final review of the effectiveness of operations training,
• final review of all Operations manuals and any additional operational support documentation,
• review of the adequacy of cutover plans and fallback plans.

Along with the agreement of the reporting and documentation for Operations, it is required that an agreement is reached with Operations that they are ready for live running and that an effective fallback plan is in place in case of system failures.