BPI Technique - Quality Function Deployment - QFD

Description

Translation of customer requirements into lower level design requirements (e.g. process requirements) through the use of the “House of Quality” matrix.

QFD “House of Quality” Matrix

When to Use

• Quality Function Deployment is most typically utilized during the design of new processes in the “To-Be” Process Model deliverable but can also be useful during the creation of the “To-Be” Measurement Dashboard in identifying how processes should be measured.

Approach

• Through the iterative use of the “House of Quality” matrix, QFD allows for customer requirements to be translated into actionable items in production, process planning and in manufacturing production:

QFD can also be in a similar manner as an effective planning tool for translating company objectives into strategies for departments or divisions: