Quality Function Deployment (QFD)

Description

Translation of customer requirements into lower level design requirements (e.g. process requirements) through the use of the “House of Quality” matrix.

When to Use

• Quality Function Deployment is most typically utilised during the design of new processes in the “To-Be” Process Model deliverable but can also be useful during the creation of the “To-Be” Measurement Dashboard in identifying how processes should be measured.

Approach

• Through the iterative use of the “House of Quality” matrix, QFD allows for customer requirements to be translated into actionable items in production, process planning and in manufacturing production:
• QFD can also be in a similar manner as an effective planning tool for translating company objectives into strategies for departments or divisions

Reference

For more information on the House of Quality Matrix