Saturday, November 30, 2013

Business Process Improvement Overview

BPI Summary

In the previous 62 Blogs I presented a walkthrough  of a complete Business Process Improvement Cycle. The eight delivery phases provide a framework for a high-level project plan and form the basis for delivering a continuous business process improvement cycle within an Enterprise. The activities in the above diagram are colour coded to define responsibilities as shown in image below:

In future Blogs I will expand upon this method and provide more information on the techniques and frameworks used to support the activities and tasks within this Method.The table below summarises the phases and the key activities and are colour coded in according to the phase they fall in:


No
Phase
Activity
1
Arouse - Phase 1
Case for Change
2
Envisage - Phase 2
Mobilisation Plan
3

Internal Organisational Overview
4

Business Position
5

Holistic Business Model
6

Readiness for Change Assessment
7

Sponsorship Role Map
8

(Confirmed) Business Vision
9
Focus - Phase 3
Communication Plan
10

Critical Success Factors
11

Key Performance Indicators
12

Stretch Targets
13

Shared Values and Guiding Principles
14

Focus Areas
15

Requirements of Process Customers
16

As-Is Process Assessment
17

As-Is Technology Assessment
18

As-Is Human Resource Assessment
19

Quick Wins
20

Priority Opportunities
21

Design Charters
22
Design High Level - Phase 4
Best Practice Comparisons
23

To-Be Process Model
24

To-Be Technology Architecture
25

To-Be Human Resource Model
26

To-Be Measurement Dashboard
27

To-Be Validation
28

Information Technology System Requirements
29

Hardware Selection/Software Selection (Package Software)
30

Business Case
31

Migration Human Resource Strategy
32

Migration Plan
33
Design Detail - Phase 5
Detailed Process Descriptions
34

Technical Specifications
35

Organisation Structure
36

Delineation of Roles/Responsibilities
37

Workforce Numbers and Cost
38

Portrait of Desired Behaviors
39

Competency Needs Assessment
40

Physical Infrastructure Requirements
41

Policy/Regulation Changes
42

Committed Project Results and Budgets
43
Build - Phase 6
Package Software Modifications
44

Custom Software Development
45

Implementation Pilots
46

Information Technology Operations Guide
47

Process/User's Manual
48

Information Technology Testing
49

Position/Competency Profiles
50

Learning Strategy and Materials
51

Measurement System
52

Facility Layout/Construction
53

New/Revised Policies
54

Data Migration
55

Performance Support and Recognition
56

Acceptance Test
57

Implementation Plans
58
Implement - Phase 7
Business Solution Roll-Out
59

Performance Feedback
60

Learning Programs
61

Support Infrastructure
62
Enhance - Phase 8
Continuous Improvement Program

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